Refund & Returns Policy

Refunds and Returns Policy

Effective Date: October 1, 2024

Welcome to Blue Light Defender! We value your satisfaction and aim to ensure that you are happy with your purchase. This Refunds and Returns Policy outlines the conditions and procedures for returning products and obtaining refunds. Please read this policy carefully to understand your rights and responsibilities regarding returns.

1. Eligibility for Returns

We want you to be fully satisfied with your blue light blocker glasses for gamers. If for any reason you are not happy with your purchase, you may return it within 14 days of receiving the product, provided that the following conditions are met:

  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Any accessories, manuals, or free gifts that came with the product must also be included in the return.

2. Conditions for Returns and Refunds

  • Timeframe: Returns must be initiated within 14 days of receiving the product. After 14 days, unfortunately, we cannot offer you a refund or exchange.
  • Product Condition: To be eligible for a return, the item must be in new, unused condition, with the original tags and packaging intact.
  • Non-Returnable Items: Gift cards, downloadable products, and any items marked as “final sale” are not eligible for return.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at selinyilmazg@gmail.com with your order number, name, and reason for the return. Please include any relevant photos if the product is defective or damaged.
  2. Receive Return Instructions: We will respond within 2 business days with detailed instructions on how to proceed with your return, including the return address.
  3. Shipping the Item: You are responsible for shipping the item back to us at the following address: Selin Yılmaz LTD
    Kadikoy, Istanbul Please ensure that the product is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Return Shipping Costs

  • Customer Responsibility: The customer is responsible for the return shipping costs, except in cases where the product is defective or incorrect.
  • Defective or Incorrect Items: If you receive a defective or incorrect product, please contact us at selinyilmazg@gmail.com, and we will provide you with a pre-paid return shipping label.

5. Processing Refunds

  • Inspection: Once we receive your returned item, we will inspect it to ensure that it meets the conditions outlined above. If the product is found to be ineligible (e.g., used, damaged, missing components), we may refuse the return or provide a partial refund.
  • Refund Approval: If the return is approved, we will notify you via email. Refunds will be issued to your original payment method.
  • Refund Timeframe: Please allow 5-7 business days for the refund to be processed. Depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at selinyilmazg@gmail.com.

7. Return and Refund Fees

  • Restocking Fee: We do not charge a restocking fee for returns.
  • Non-Refundable Shipping Costs: Shipping costs paid at the time of purchase are non-refundable, except for defective or incorrect items.

8. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at selinyilmazg@gmail.com with photos of the damage. We will provide you with a replacement or a full refund, depending on your preference.

9. Customer Support Contact Information

If you have any questions regarding your return or refund, please feel free to contact our customer support:

Selin Yılmaz LTD
Email: selinyilmazg@gmail.com
Address: Kadikoy, Istanbul

We are committed to providing prompt and helpful support to ensure that you have a positive experience with Blue Light Defender.

10. Changes to This Policy

We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately. We encourage you to review this policy periodically for any updates.

Thank you for shopping at Blue Light Defender. We appreciate your business and are here to ensure you are satisfied with your purchase.